We like to keep things simple. We manufacture hardware, develop open source software and have always growing self-help resources available for operators. We do not take a cut of your profit. That's 0% fee from us on any of your transactions. We have no access to you backend or any of your or your user's info. Our technical support is by design optional, you own your machine outright and the software is open to all. This beign said, we do highly recommend it if you do not have your own dedicated tech support team.